The Digital Transformation of the Field Service Industry 1

Introduction

We exist in the Consumers Era, and our field service must be more than just "suited for function." It must be outstanding, and digital transformation with field service software can help to achieve this goal.

Conventional Field Service Management

The time for digital transformation is both thrilling and challenging. Because of the pandemic, many field service operators have been hit by the inevitable wave of service digitization.

It takes a long time to manually complete job sheets, service requests, field data acquisition forms, invoices, and other related documentation. Wasting time on paperwork raises operating costs due to the increasing demand for administrative staff.

In field service, data must invariably be duplicated. Back-office personnel and mobile techs will require access to various information in various circumstances at some point. The service managers may prefer to use these resources elsewhere, but duplicating these documents wastes time and money.

Data gathering on paper is prone to errors. Such data is frequently housed across several distinct or outdated systems inside an organization.

In short, traditional field service can be complicated, labor-intensive, and resource-intensive, as well as sensitive to data inaccuracy and limited real-time adaptability.

What does the digitalization of field service entail?

Despite the evident value-generating capabilities of digital platforms, some field service organizations still consider them unnecessary. A "digital transformation" is the process of reinventing a field service business in the digital age.

Sales, marketing, mobile, inventory, and customer service responsibilities are all affected by digital transformation. Field service software involves how you interact with and relate to consumers across the whole operating structure. Finally, it provides an opportunity to fundamentally rethink how a company conducts business with digital technology on its side, reaping both expected and unforeseen rewards.

Dogwood Analytics is a field service software that enables business planning, thinking, operating, and building a digital platform that creates operational strategies which are agile, flexible, and ready for growth.